This describes the essential skills and knowledge and their level required for this unit

Required Skills

assess local community demographic factors such as age and language

communicate clearly with colleagues and stakeholders

conduct clear structured briefings and debriefings with lessons learned reports distributed and acted on as required

delegate appropriately

establish an improvised operations centre

establish an operational plan and adapt plan as circumstances change

forecast resource requirements

identify local operational areas of concern and subdivide as needed

lead operations centre staff and team leaders

participate in planning for emergency response including the setting up of appropriate control command and coordination structures

manage communications within and between teams and organisations

manage operations centre staffing including rostering allocation of tasks and conflict resolution

manage information

manage self under stress

raise regular and timely situation reports

recognise the need for and take personal rest periods

solve problems and make decisions

work in a team

Required Knowledge

emergency management arrangements

impact of emergency on the community and environment

local alert and warning systems

local communications equipment and systems

local documentation requirements

local operational briefing and debriefing procedures

local operating procedures

locally available resources their capabilities and access to them

locally used information management and communications systems

nature of relevant local hazards and plans including effects on the provision of communications

operational communications concepts and practices

organisational policies and procedures such as relevant legislation operational corporate and strategic plans operational performance standards operational policies and procedures organisational personnel and occupational health and safety practices and guidelines organisational quality standards organisations approach to environmental management and sustainability

organisational procedures and protocol for media liaison

principles of conflict resolution

principles of dealing with cultural diversity

principles of operational management and response management

principles of risk management

relevant operational standards legislation and local leadership and management principles and practices

signs and symptoms of operational stress

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to

manage operations efficiently and effectively

make decisions based on sound problem solving techniques

forecast resource requirements

Consistency in performance

Competency should be demonstrated managing an established centre and an improvised centre onthejob or through simulated exercises which reflect actual workplace environments

Context of and specific resources for assessment

Context of assessment

Competency should be assessed using exercises or scenarios or actual incidents where appropriate as a manager of an operation where at least four operational teams are deployed acting under limited supervision and with wide discretion to act in complex situations applying significant depth of knowledge and with responsibility for outcomes

Specific resources for assessment

Access is required to

incidents scenarios exercises simulations or series of tasks

established operations centre or resources to construct an improvised operations centre

Method of assessment

In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision andor mentoring which is typically recorded in a competency workbook

Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment

Assessment may occur in an operational environment or in an industryapproved simulated work environment Forms of assessment that are typically used include

direct observation

interviewing the candidate

journals and workplace documentation

third party reports from supervisors

written or oral questions

Operational information may include:

Hazards may include:

Operational plans may include:

Allocating tasks:

Rosters include:

Communications and information management systems may include:

Operational reports may include: